Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All product returns require a Return Merchandise Authorization (RMA) code before the shipment of any electric rides to the manufacturer's warehouse. Returned items must be in brand new condition with the original packaging (unopened box), including manuals and warranty cards. If we do accept the return, a 25% restocking fee and any return shipping and Shopify transaction fees will apply to your returned order.

Return Shipping Fee: If the product is defective, the manufacturer will pay for you to ship the product back. Contacting the manufacturer over the phone or by email first often solves the situation faster. If the item was not defective upon inspection, we are unable to accept the return and the item will be sent back to your shipping address. You will cover the return shipping costs. If you don’t want the product anymore, you will be responsible for the return shipping costs.

In the case of what is known as buyer’s remorse, order cancellations (prior to shipping) a 25% cancellation / restocking fee will be applied for all cancellations. Returns will only be accepted for unopened boxes (customer pays for shipping and a 25% restocking fee will apply). Refunds or exchanges will be processed upon receipt and inspection. If your product is defective, please contact the manufacturer directly so that they can either troubleshoot your product or replace it if it is deemed defective.

To start a return, you can contact us at support@electriccountry.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@electriccountry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@electriccountry.com

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@electriccountry.com